Our approach is designed to ensure clarity, fairness, and efficiency at every stage. As, we uphold rigorous standards while maintaining a client-focused approach, helping organisations achieve and maintain ISO compliance with confidence.
An Independent & Impartial Certification Body
We have structured our certification framework to provide transparency, consistency, and global recognition.
Certification Process
A step-by-step guide to obtaining certification, covering application, assessment, audit, and final approval.
Change of Ownership or Legal Entity
Guidelines for organisations undergoing mergers, acquisitions, or restructuring, and how to maintain certification validity.
RACERT Terms & Conditions
An overview of the legal framework, responsibilities, and contractual obligations governing RACERT’s certification services.
Certification Decision & Issuance
How RACERT evaluates and grants certifications based on compliance, audit findings, and international accreditation requirements.
Complaints & Appeals Process
A structured mechanism for resolving disputes and addressing concerns related to certification decisions.
Use of Certification Mark
Guidelines for the proper use of RACERT’s certification mark in compliance with accreditation rules.
Change of Address
What to do if your organisation relocates—how it impacts certification and the steps required for updating records.
International Recognition & Accreditation
How RACERT’s certifications are recognised globally and aligned with international accreditation bodies.
Suspending, Withdrawing & Reducing Certification Scope
Conditions under which a certification may be suspended, revoked, or adjusted due to non-compliance or scope changes.